Returns and replacements

Live plants cannot be returned and resold, so we replace rather than accept returns.

What is covered

We hand the plant to you in person, so look at it before we leave. If it is not right, say so at the door and we will take it back there and then — no photographs, no email, no waiting.

If a problem appears in the first few days, email vandebeejam@gmail.com within 48 hours with photographs. We replace it on the next run at no cost, or refund it in full within [7] working days, whichever you prefer.

What is not covered

• Transit wilting and leaf yellowing that recovers within a week. This is normal after a journey in a dark box.
• Plants that decline after two weeks in your care. We cannot control watering, sunlight or pests once a plant has settled in.
• Plants watered over the surface instead of through the olla. The bag is built around the olla and surface watering defeats it.
• Seasonal failure to fruit. Planting outside the season shown on each product page affects yield.

Cancellations

Cancel any time before dispatch for a full refund. Once a plant has been loaded for a delivery run we cannot cancel it.

Grown-to-order plants can be cancelled up to [3] days after you order. After that we have committed the plant to you and cannot sell it to someone else.

Getting help first

If a plant is struggling rather than dead, write to us before anything else. Most problems in the first month are watering or sunlight and we would rather help you fix it than send a replacement.